How We Work
We will work closely with you from the initial brief to the final delivery of a project, to ensure our products fulfil every one of your requirements.
STAGE 1 – BRIEF
We receive briefs in many different forms. Directly from a brand team, a creative agency or procurement team. We deconstruct the brief and apply a commercial angle to it, managing our client’s expectations at an early stage, from a cost and feasibility perspective.
STAGE 2 – RESEARCH & DEVELOPMENT
Here we can really add value, start to build on the agreed brief and ultimately define the final solution. We consider this to be one of our core service offerings, creating something unique for our client. We’ll provide a schedule, costings and product samples to the customer as part of the process.
STAGE 3 – CUSTOMER TESTING & APPROVAL
Once the solution has been developed the product or prototype will be produced and supplied to allow for customer testing to ensure that it is fit for purpose and can be approved prior to full production commencing. Where requested the services of specialist laboratories and recognised industry standard testing will be contracted.
STAGE 4 – PRODUCTION
We do not own factories which allows us to be selective over the materials and expertise we employ. All factories are audited and we work in partnership with factory owners to ensure suitable working environments and control over how we want the lines to function, ensuring consistency and quality.
STAGE 5 – QUALITY CONTROL
Quality of goods are continuously monitored, to ensure you receive goods to your expectations. In the event of supplier, machinery, or defective hand-workmanship, we will raise a QNC Report in accordance with our ISO9001/2008 procedures.
STAGE 6 – DELIVERY
Quality is universal, brands are global, and our clients are from all over the world. With our head office and design centre based in Peterborough, UK, we utilise production and logistics facilities globally to deliver complete solutions to our customers on every continent.